Privacy Policy | Calibex Ltd

1. Who We Are

Calibex Ltd ("we", "us", "our") is a company registered in England and Wales, operating from Unit 30, M54 Space Centre, Halesfield Business Park, Telford TF7 4QN, UK. We can be contacted at admin@calibexltd.co.uk.

We are committed to protecting your personal data and processing it in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity data: name, job title, company name
Contact data: email address, phone number, postal address
Transaction data: details of services you have purchased or enquired about
Communications data: messages you send us via our contact form or email
Technical data: IP address, browser type, pages visited (via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and provide requested services
To manage our contractual relationship with you or your business
To send relevant service updates, quotes, and communications
To comply with legal obligations
To improve our website and services

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract: processing is necessary to perform a contract with you or take steps before entering one
Legitimate interests: to operate and grow our business, respond to enquiries, and improve our services
Legal obligation: to comply with applicable laws and regulations
Consent: where you have explicitly provided consent (e.g. marketing communications)

5. Data Sharing

We do not sell your personal data. We may share it with trusted third parties who assist in operating our business (e.g. IT service providers, freight partners, legal advisers) under strict confidentiality obligations. We may also disclose data where required by law or regulation.

6. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, or as required by law. Enquiry data is generally retained for up to 3 years; client contractual data for up to 7 years in accordance with UK tax and accounting requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

Right of access — to receive a copy of your personal data
Right to rectification — to correct inaccurate or incomplete data
Right to erasure — to request deletion of your data ("right to be forgotten")
Right to restrict processing — to limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests
Rights in relation to automated decision-making and profiling

To exercise any of these rights, contact us at admin@calibexltd.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website may use essential cookies for functionality. We do not use tracking or advertising cookies without your consent. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of last update shown at the top.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact:

Calibex Ltd
Unit 30, M54 Space Centre, Halesfield Business Park, Telford TF7 4QN, UK
admin@calibexltd.co.uk
+44 (0) 7917 741406